Network Configuration for application usage
All Data Privacy Manager users are advised to whitelist Data Privacy Manager's applications and URLs since some company firewalls, Data Loss Prevention (DLP), and/or Endpoint Protection (EP) might block its usage. Application whitelisting provides indexing of approved software applications that are permitted to be present and active on a computer system.
Data Privacy Manager and Third-party URLs
Palo Alto Networks
It is highly recommended that a decryption exception is specified for usage of the Data Privacy Manager application.
Reference: https://docs.paloaltonetworks.com/pan-os/7-1/pan-os-admin/decryption/configure-decryption-exceptions
Clients have reported issues due to the limitation of Palo Alto Networks “SSL decrypt exclude cache and unsupported ECDHE cipher suites” which requires an SSL bypass
Reference: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfGCAS
Depending on the software version and updated version of the categorization engine determines the categorization of the URLs. It is recommended that the URLs be manually categorized which provides correct access.
WebSense
It is highly recommended that a decryption exception is specified for usage of the Data Privacy Manager application.
Reference: https://www.websense.com/content/support/library/web/hosted/admin_guide/ssl_bypass.aspx
Depending on the software version and updated version of the categorization engine determines the categorization of the URLs. It is recommended that the URLs be manually categorized which provides correct access.
Data Privacy Manager and Third-Party URLs
The list below is not exhaustive but includes the majority of the URLs in use. The list is subject to change.
This will enable users to access and download content from these URLs without being blocked or flagged.
Production
*.oncentrl.com (It is highly recommended that a wildcard be used for maximum coverage)
https://analytics14.oncentrl.com
https://supportcenter.oncentrl.com/
https://supportcenter.dpmhelp.com
Third-Party Web and Application URLs
*.appcues.net In-Application Onboarding Assistance
*.zopim.com In-Application Support Chat
www.google-analytics.com Google Analytics
*.pingdom.net In-application Performance Monitoring
Sandbox
*.oncentrl.net (It is highly recommended that a wildcard be used for maximum coverage)
https://sandboxanalytics3p2.oncentrl.net
https://sandboxdsar.oncentrl.net
https://supportcenter.oncentrl.com/
https://supportcenter.dpmhelp.com
Third-Party Web and Application URLs
*.appcues.net In-Application Onboarding Assistance
*.zopim.com In-Application Support Chat
www.google-analytics.com Google Analytics
*.pingdom.net In-application Performance Monitoring